Architecture and configuration
Review Asterisk version, modules, PJSIP, dialplan, routes, contexts, permissions, and configuration structure.
Technical Asterisk audit
A detailed Asterisk audit with clear priorities and next steps
We review the live system and deliver a written report that explains each finding, its evidence, business impact, priority, and a practical remediation path.
- Configuration
- Call flows
- Prioritized report
Maparchitecture and dependencies
Evidencefindings grounded in system data
Reportprioritized recommendations
What we inspect
The PBX, its dependencies, and its operating model
Audit scope is agreed before access is provided, based on the system and business-critical call flows.
Providers and integrations
Inspect SIP trunks, CRM/API connections, recordings, queues, and external dependencies.
Reliability and operation
Assess logs, monitoring, backups, recovery procedures, change history, and known failure points.
Audit report
Each finding has context and a practical decision
The result is a usable engineering and management document, not an unexplained checklist.
Current-state map
A concise description of components, dependencies, and critical call flows.
Evidence and impact
What was observed, why it matters, and which business scenarios are affected.
Prioritized plan
Recommended actions ordered by urgency, dependencies, and implementation risk.
Process
Gather evidence and explain the findings
The audit must be useful to both the engineers and the people responsible for the business process.
Context
Clarify symptoms, critical call routes, and the expected outcome of the review.
Technical review
Analyze available configuration, logs, traces, dependencies, and reproducible scenarios.
Report handover
Deliver the structured report, explain priorities, and discuss optional next steps. Remediation remains separately scoped.
FAQ
Frequently asked questions
Short answers before work begins.
What do we receive after the audit?
A detailed written report with the current-state map, findings, evidence, impact, priorities, and recommended next steps.
Are fixes included in the audit?
Not automatically. The report is a standalone outcome; implementation can be estimated and agreed separately.
Can you audit FreePBX or Issabel?
Yes. We account for panel-generated configuration and additional dependencies in Asterisk-based environments.
When is an audit preferable to troubleshooting?
Choose an audit when the overall state and risks are unclear. Focused troubleshooting is better for one reproducible symptom that needs immediate diagnosis.
Next step
Need a clear picture before changing a live PBX?
Describe the platform, scale, known symptoms, and critical call flows. We will outline the audit scope and required access.