Customer identification
Match the number, open or create the right record, and preserve the call context.
Telephony and CRM integration
Calls and customer data follow one business workflow
We connect Asterisk or another compatible IP telephony environment with CRM through available APIs and events, then verify the complete scenario from call to business action.
- Call events
- CRM records
- API and webhooks
Callone traceable communication event
CRMthe right record and next action
APIexplicit contracts and failure handling
Business scenarios
Define what the team should see and do around a call
The useful result is not a connected plugin; it is a verified sequence of events and actions.
Calls and recordings
Store agreed call metadata and links to recordings with appropriate access rules.
Missed calls and tasks
Create follow-up actions, assign responsibility, and prevent duplicate processing.
Integration design
Use a ready connector where it fits, custom logic where it does not
We review both systems before choosing AMI, ARI, webhooks, a CRM API, or an intermediate service.
Interfaces and limits
Inspect authentication, events, rate limits, available fields, recording access, and vendor constraints.
Identifiers and duplicates
Define how calls, contacts, deals, agents, and repeated events are matched safely.
Security boundaries
Limit permissions, protect credentials, and keep sensitive data only where the workflow requires it.
End-to-end verification
Test the normal flow and the failures around it
Carrier, PBX, integration service, and CRM are independent components that can fail in different ways.
Inbound and outbound scenarios
Verify identification, click-to-call where required, transfers, outcomes, and recording links.
Unavailable dependencies
Check retries, delayed events, duplicate delivery, and reconciliation after outages.
Operational visibility
Add traceable identifiers and logs so support can locate a failed transaction.
FAQ
Frequently asked questions
Short answers before work begins.
Can you integrate Asterisk with any CRM?
We can assess any CRM, but feasibility depends on its API, permissions, limits, and the required workflow. We confirm those constraints first.
What can the integration pass to CRM?
Depending on available interfaces: call events, numbers, direction, agent, result, duration, recording links, missed-call tasks, and agreed custom data.
Is a ready-made connector always enough?
No. It is a good choice for standard scenarios; custom API logic is appropriate when the workflow, data model, or failure handling is specific.
Can the project include both CRM and web development?
Yes. CodeBerry can implement the telephony side, middleware, API, and required web interface as one agreed integration project.
Next step
Need Asterisk, CRM, and a custom business flow in one project?
Describe the CRM, telephony platform, call scenarios, and expected actions. We will identify the interfaces and implementation path.